ITM MAKİNE is aware of how important and effective process engineering is as an argument for maintaining its position in the market share of the sector it serves, increasing its current market share, and becoming a company followed for its innovations. For this reason, with its process engineering unit consisting of expert and experienced personnel, the company prioritizes quality and customer satisfaction. It carries out efforts to establish efficient systems where production speed and standardization are ensured, production costs are minimized, and efficiency and profitability are maximized.

Philosophically, the definition of classical engineering is: “Meeting needs by considering Safety, Economy, and Aesthetics.” The international definition of engineering, on the other hand, is: “The profession that applies knowledge of mathematics and natural sciences, gained through study, experience, and practice, to develop methods necessary for the economical use of materials and forces of nature for the benefit of all humanity.”

The engineering approach is also referred to as the engineering design method and consists of the following steps:

• Definition of the problem
• Compilation of necessary information
• Research for solutions
• Transition from concept to preliminary designs
• Evaluation of solutions and selection of the most suitable one
• Preparation of reports, plans, and specifications
• Implementation of the design

The engineering fields and application stages in which ITM MAKİNE provides services are as follows:

Planning Engineering Services

• Master Plan
• Feasibility Report
• Planning Report

Engineering Design Services

• Definitive Project
• Implementation Project
• As-Built Project
• Topographic and Geological Surveys and Reports
• Project Design and Supervision Services

The economic history of the 20th century has shown that historic opportunities arise for societies every 20–30 years. These opportunities apply not only to societies but also to companies. If companies effectively seize and evaluate these opportunities, they can achieve sustainable growth, maintain their position in the industry, and increase their market share. The real driving force behind sustainable growth has been the resources allocated to R&D.

R&D activities play a critical role in improving the quality of products and services. R&D, defined as producing a new product or making changes to an existing product or process, is fundamentally based on knowledge and science. Knowledge substitutes for raw materials, labor, time, space, capital, and other inputs, reducing the need for them. As a result, it becomes the central element of an advanced economy, and its value rapidly increases as this occurs.

The most important factor for R&D is the human element. Above all, R&D requires curiosity, intuition, and creativity, making it an endeavor for individuals capable of working independently and self-monitoring. For curiosity and creativity in individuals to transform into scientific curiosity and creativity, the education system and the subsequent work environment must be designed to develop and nurture these qualities. In summary, R&D is a team effort that requires flexibility, disciplined work, and continuity, carried out by trained specialists.

For our country, which cannot surpass the industrialization threshold without improving its science and technology capabilities, catching up with global technology requires fulfilling the following conditions:

• Developing and designing new products,
• Improving production methods/processes and designing new ones,
• Enhancing product quality and standards,
• Developing and designing new business processes and organizational methods,
• Producing the science that forms the basis of technologies.

ITM MAKİNE recognizes the importance of R&D and supports its in-house R&D unit with professional, specialized personnel and technological resources.

All living beings are consumers. Among these, humans must constantly consume to survive, maintain their established lives, and improve their living standards. For all this consumption to be possible, production must exist.

ITM Makine has positioned itself in the production spectrum as a designing and manufacturing company in the fields dictated by its knowledge, skills, and experience. It has adopted the mission of producing and providing high-quality products that meet the needs of humans and other living beings in the most accessible and suitable way. Accordingly:

ITM Makine, manufactures machines for flour, semolina, and feed mills, as well as seed and pulse cleaning facilities and storage plants.

ITM Makine, conducts its production in accordance with the principles of international commercial ethics and competitiveness.

ITM Makine, ensures that its manufacturing processes comply with international standards.

ITM Makine, uses the most advanced technologies in its production.

ITM Makine, maintains a stock of spare parts in its production processes to provide timely and excellent pre-sales and after-sales services to its customers.

ITM Makine, evaluates the feasibility of feedback received from its customers through strong communication and implements improvements in production quality.

ITM Makine, carries out its production using environmentally friendly processes.

ITM Makine, ensures the continuity of its production and service quality by conducting regular theoretical and practical training programs for its employees.

TURN-KEY SOLUTIONS

In today’s world, due to economic and social advancements, satisfying customer desires and needs in the best way possible has gained importance. However, it is not sufficient for businesses to plan and develop products that meet customer desires and needs, price them appropriately, promote them, and make them available through effective distribution channels. This is because today’s customers are individuals who consciously gather information during the purchasing decision process, organize this information, generate options for action, and choose the most suitable one. For this reason, marketing does not only encompass pre-production and production processes or pre-sales and sales activities.

After-sales services are efforts aimed at identifying and solving any problems that may arise during the product’s usage period. Although these efforts may vary by industry, they primarily include installation and commissioning services, spare parts supply, repair services, and warranty services.

Appropriate after-sales service strategies and quality will lead customers to develop a general sense of satisfaction with the product and gain positive experiences and knowledge. The accumulation of these experiences and knowledge will foster customer loyalty, enabling businesses to ensure the continuity of sales.

With this perspective, ITM MAKİNE also provides after-sales customer support services to ensure continued customer satisfaction following the completion of a sale. These efforts include the transportation, delivery, installation, demonstration of product use, maintenance and repair, spare parts supply, and handling customer complaints related to the purchased product.

ITM MAKİNE provides assembly services, which are part of its after-sales support functions, with assembly personnel consisting of expert professionals in the relevant fields.

The main topics of the assembly services provided are summarized as follows:

• Assembly of turnkey factories and facilities
• Assembly of machines produced
• Installation of ventilation systems
• Electrical and automation assembly of factories and facilities
• Silo assembly
• Steel construction structure assembly

ITM MAKİNE offers consulting services in quality management and manufacturing processes, helping clients achieve high efficiency and comply with international standards.